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Customer Services

How to Order Parts
The hardware will only be available for CRIBS PRODUCED IN 2017 AND AFTER.
Hardware packs start at $90.00 which includes the shipping fee (US and Canada only).

To order replacement parts for Pali cribs or furniture please email us with the information below and a Pali customer service representative will respond to your e-mail within 48 hours.

ALL PARTS ORDERS ARE FINAL SALE. Please notice that there will be no refunds issued no matter the circumstance.

Office Hours: Monday-Friday from 10:00am to 4:00pm EST
Email :

Required information
You will be asked to give for any Pali crib that you require parts:

Cribs: This information is situated on the same side of the Pali sticker, however, on the inside where the drawer would be.
Other furniture: You may also find on some furniture (other than cribs) a sticker situated on the back of the furniture.

Ordering information required:
  • Full name
  • Shipping address
  • Visa or MasterCard number and its expiration date

Thank you in advance for your co-operation.

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